CESVIMAP advises Al Rajhi Takaful on accident claim management
A group of experts from CESVIMAP's Engineering and Appraisal Development Departments travelled to Riyadh, home to the headquarters of the Saudi insurance company, to study the features of the automobile insurance market in Saudi Arabia, and specifically of accident claims management. Al Rajhi Takaful is ranked the third largest automobile insurer in Saudi Arabia, with a premium volume of 242.2 million euros at the close of 2015.
Over the course of several days, CESVIMAP and Al Rajhi Takaful studied the company's appraisal activity and how it relates to the different actors involved in any automobile accident claim: the policyholder, the insurance company, repair shops and spare parts suppliers. After a detailed analysis, CESVIMAP has transmitted its know-how and international experience in after-sales in general, and in accident claims management in particular, to the insurance company.
CESVIMAP has prepared a dedicated report, giving details of strategies to improve efficiency and cost-effectiveness in the technical management of this type of claims, both in the company's own management procedures and within the definition of the framework of the relationship with repair shops. This analysis will allow the Saudi group to move forward in consolidating its leading position in the country, by offering it innovative systems for relationships with clients and suppliers, along with marketing strategies.